PLEASE NOTE I HAVE BEEN ASKED TO GIVE 5 STARS BY CRAIG GEMMELL. CRAIG WAS GREAT, CAN'T FAULT HIM. THIS CONTRADICTS MY REVIEW STATEMENT BELOW. He was told if I did not give the 5 star rating it would go directly against him I did not want to do that to him as mentioned he was great, he was told this by his manager(that still has not called me, todays date - 31.07.2017, date of incident 27.06.2017. Car collected 13.07.2017). Craig was only at fault when arranging an appointment with me and did not follow through, not his fault entirely he was with another customer, more the fault of all other advisors clearly available at that time. We made our original appointment to come in (a Friday night) and see Craig Gemmel. He was busy with another customer. We were served by Craig Dick who could not have shown any less interest in us at all. Craig Gemmil eventually came to see us as we were about to walk out. He was great, full of info and patient. I arranged to come back in after work, came in early (to suit Craig) with my Brother in law to check the car I was left for an hour and a half in the waiting area. Was told there were no advisors available after I was told that there were literally 5 advisors standing chatting at the desk. So I got up and left. I expected a phone call at least, nothing. I had to contact Craig the next day(it was his day off), someone should have taken responsibility for the terrible service I received the night before. It seems as soon as I put a deposit on the car I was forgotten about. Communication at all stages was awful, didn't know when I was collecting the car and I was told a manager would call regarding the bad service nobody called. I called to speak to a manager, someone passed me onto a manager and they hung up on me before I got to speak, they had my name and phone number to call back. SHAMBLES!!! Your motivation is customer satisfaction not selling cars???? What a joke. I can't believe businesses are allowed to treat people like this. Only reason I didn't leave the car is because I knew the quality of the car, although over priced. I have advised everyone I know not to use Peter Vardy and I live locally, so if anyone I know is even considering using them I will make my opinion heard. I don't like to be treated in the way I was, it is unacceptable. Since I have purchased the car it has been in twice for a simple but essential repair to my windscreen washers. I was told all cars go through MOT and an additional 114 point check. I don't believe this is the case, if they do they would pick up on the fact that the windscreen washers were not working. This is an MOT failure. Without these it is a danger driving up and down the motorway daily. Not sure if the power outlets are a check but these were also not working, I mentioned this on collection. They had it booked in and fixed, it was a blown fuse. After sales is non existent in my experience.