I bought my car from the Hillington Car Store on 17th Feb 2017 from Craig Gemmill. The car was missing the parcel shelf and Craig said he would order it and have it delivered to me in around 3 to 4 weeks. 3 to 4 weeks turned into 3 to 4 months during which time I called the Car Store around 15 times. Craig told me he was chasing the order up and promised numerous times to call me back but did not. I spoke to 4 different members of staff at the Car Store and no one could get this sorted for me. Eventually at the end of July a manager called Paul contacted me to say that the part would be delivered to the Peter Vardy in Motherwell for me to collect (closer to home). When I collected the part it was the wrong parcel shelf!! Unbelievable!! Chris who works at Peter Vardy in Motherwell ordered the correct parcel shelf and it was ready to be collected the next day. I have no idea why it took Car Store Hillington so so long to get my parcel shelf. The service was great at the time of sale but service after the sale was absolutely shocking. Do not go to Peter Vardy Car store Hillington!