I have visited Peter Vardy (PV) previously and have thoroughly enjoyed the viewing experience. This occasion was thankfully no different. However, this was the first time I had experienced actually purchasing a car from PV, and I will not be rushing back. The issues were as follows: 1) I was aware the VIP event was running when I was looking. When I asked the salesman what it was, he told me it was for previous customers only. Having placed the deposit, I returned home and looked on the PV website. I was able (as a new customer) to sign up for the VIP event, including registering for a free gift with every purchase (I chose an Amazon Fire tablet). I received a call from PV asking when I would like to come in to the VIP event, and I explained that I had already been in and purchased a car. I was told that the free gift would be given when I collected my car, it was not. I then called customer service and was promised that I would receive a call to arrange my free gift, nothing was and still has not been forthcoming. 2) I was given a time of 7pm on Tuesday 20th Feb to pick up my car. I turned up at 6:55pm and was left to sit until 7:35pm before somebody came to see me (with a very insincere apology and no explanation). It is worth noting that my car was not in the 'pick up' area when I arrived so was clearly not ready. PV claims that cars are thoroughly checked and scratches will be removed if visible from 2m (I think that is distance). My car had a scratch (more of a dent) on the rear that was clearly visible from 5m. Even worse that that, the rear bumper had significant damage that was visible from 10m, never mind 2m. The ultimatum I was given was either to leave the car to be repaired (which I could not do as I had cancelled the insurance on the car I was trading in) or take it away and wait for them to call me to arrange the repair. I reluctantly took the second option. One of two things happened; either the car simply wasn't given the through check-over they claim to give, or they spotted the damage and simply hoped that I wouldn't. Either way, not a great experience PV have now fixed the bumper and touched up the scratch/dent. But the experience has tainted my opinion of PV. Also, there is still no sign of my free gift. I will be buying a 4x4 for my wife in the next few weeks. I don't intend on buying it from PV.