The sales process of the car with Daniel was excellent. His knowledge of the cars was impressive and he kept in contact with us. After we were finished with Daniel and it passed to the handover team and from then it was very disappointing due to a number of reasons. The time of pick up was not convenient for us , but there was no leeway on this. We had to cancel another appointment to pick the car up at the time we were allotted. The car then had to be returned the following day due to a clanking noise, and we were told the car should not have left the garage in that condition but due to it being the last day of the month and an audit being carried out next day we were given the car and allowed to drive away despite it having a "safety issue". After the work was carried out, the car is now fine. I think it would have been a better experience if there is one person as a point of contact throughout the whole buying process instead of different teams. Also if you could change your review so that it could have been split between sales and after care as I would have marked sales a lot higher than I have done as I had no option but to have marked on my whole experience.