The sale itself was perfect. The aftercare and handover was terrible. I had been told by the salesperson that I was provisionally booked in to collect the car in 4 working days at 12noon. Not hearing anything to the contrary I attended at the booked time to find car was not ready. I ended up spending 3 hours in the carstore waiting on my car when i had been told it would take 45 mins. The paint touchups i identified had not even been done, and to top it all off the car key was then faulty. Terrible service from the company overall. Nicole from the handover team and Sean McIntyre in sales and Caroline in the van were great despite everything else not going to plan. Nicole said she would handover the issues to her colleagues. Sean phoned to further apologise and said someone would call to arrange fixing. 3 days later still no call from petervardy. I have to now wait a further 2 weeks to get the paint touchups done after phoning myself today to arrange. It completely diminished the feel his factor you should get when buying a showroom nearly used car and is far short of the service I expected
6 years ago
CARZ Glasgow has a
4.7
average rating
from
8,169
reviews
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