Where do I start! Test drove & purchased used Nissan Note Acenta on 15/06/18. Don’t know what car the salesperson described during the test drive but it sure wasn’t the one i got. Was told car had automated wipers.....oh no it doesn’t. Was told car had refrigerated glove box.....oh no it hasn’t. Minor, irritating little things but don’t understand why he would exaggerate a car spec - either that or he didn’t know the car’s spec. Another not so minor issue. Day 1 after collection, parked up the car only to find one of the 2 keys supplied didn’t work - and rather embarrassingly set off the car’s alarm. Straight on to the Carstore and was told to bring the key back for testing. Back to the Carstore who confirmed the key was faulty & a new one would be ordered and I would be called in a few days to bring the car in for the key to be coded. No call. Emailed - twice, still no call. Phoned again 29/06/18 to be told they had no record of it and to bring the car back down. Went down again! Told “Tom, who deals with keys, is off on holiday” but that “he would have to send an email to ‘the key people’ and they would call me to arrange a replacement key and coding”. I was assured if I didn’t get a call from ‘the key people’ i’d get a call from ‘Tom’. 2 weeks later and still no call - from anyone. Have now written a letter of complaint to Peter Vardy head office as have given up on Hillington Carstore sorting this.