The sales person I dealt with Calum Todd in my opinion did a excellent job however the follow up from there went wrong I was passed to the final detail person who I thought would go over all the purchase details and they only handed me a copy of the order paperwork nothing on payment terms And again at the hand over nothing was explained to my satisfaction and i finished up with a gap insurance and loan agreement i really did not want and when I came back to discuss this I was passed to a manger Jim I believe who was very blunt and basicly told me that this was my deal and I could not change or cancel it. I have however now paid in full via finance.company and decided to keep the gap insurance therefore I felt dishartend with your company after my first dealings with yourselves However the car also had some issues with the climate system and washers which was dealt with very professional and gave me satisfaction i was dealing with a reputable company Also my follow up meeting with your manager Jamie Reid Was carried out very professional and has again restored my Faith in your company