When I first picked up my car after it was supposed to have some work done which was agreed when I got the car, I was disappointed with the car as the polish on the outside was rushed and had smudges all over the outside, I was promised a show room standard clean. Also back panel above back tire on right side was sticking out, and a dent on the drivers door next to handle was still present. I discussed this with the sales rep when I got the car I wanted these things fixed and we agreed this would happen so I took the car. So I was disappointed that the promise wasn't kept for the condition of the car. I then also had to contact the store to try get my car back in to get the bits fixed which was forgotten. That took weeks and then I finally got the car in the garage. They had my car for a week even though it was booked in for a day to get work done. I also had to get 2 family members to take my car in on the night before the car was booked in for work to get started, due to being a learner driver. And was told 2-3 days my car would be ready and this failed also. I phoned up the store asking if my car was ready, due to my work I need plenty of notice as I work Monday to Friday. And sometimes away from home. Every member of staff I spoke to knew nothing about my car and put me on hold then said they'd get someone from after sales to phone me back. No one would phone me back and when I did speak to someone they knew nothing about my car. I think the communication skills with the staff from the showroom, after sales and body work department are shocking, they kept no record of my car getting work done, no one even told me what was happening and it might take longer than expected. I lost out in valuable time as a learner driver for a week as no car to use for practice. Ruined my experience of getting my first car due to poor communication skills and not caring after the sale was done. Once the body work department fixed my car and the parts I wasn't happy with, there was no apology and the guy who let me see my car after the work had no idea of my complaint also. Just handed me the keys back. Not a good first experience for me! And my family have been put off from using the store also as they had to take me in a few times to deal with the matters.