The people I dealt with were all generally friendly pro-active and it was as nice environment to look at a car (undercover, warm and bright). The videos provided pre-showroom visit were great and pre-sale communication was generally very good. There was a bit of to’ing and fro’ing agreeing a deal which could have been short-circuited. Pre-sale I would rate as 4/5. Unfortunately, between putting a deposit down and picking the car up, it transpired a few of the things I was told along the way turned out not to be quite right (collection date, number of owners, additional costs added to the sale price). Attention to detail on the administrative side of things was lacking. Although I ended up taking delivery of the car (which has been fine so far), I was left a bit deflated by the experience. This aspect I would rate would at 2/5 and unfortunately it is my lasting impression.