The first salesman couldnt get us out the store quick enough when he found a problem with finance. Then once that was sorted out there were emails being sent to 3 different email addresses one of which didn't even exist. Various incorrect information was given two different people were dealing with the paperwork and were not communicating with each other which resulted in us filling out some things various times. We were then told to contact the handover team who gave us a time to come In to collect the car, as i was in store I received a call asking me for more details about the car i was trading in even though they already had the info, we then waited 25 minutes for someone to then come to us and ask who had told us to come in and collect the car because it wasnt ready. When we eventually do get the car we find the headlights dont work even though they claim it went through an MOT just days before and one of the key cards didn't work. When we called to advise we were told that it's not ideal - we were unable to drive the car as we had no headlights that's less than ideal! And the salesman then proceeded to say theres nothing I can do I'm just a salesman. No customer care was given the whole process was an absolute shambles the customer service with terrible with the exception of the lady kn the after care team and the engineer that fixed the headlights