Relaxed casual non interfering atmosphere, when we did speak to Jamie he was friendly and went out his way answering any questions I had, I ended up buying from him and his communication throughout the process was first class. The next day after picking up the new car my wife remembered she left a CD in the car which had sentimental value, I dropped Jamie an email about this and within 10 mins he called me back to tell me he has got it and just come pick it up any time, bought a few cars in the past from various dealerships and the customer service I received here was head and and shoulders above anywhere else.