27th August Chose and purchased Honda Jazz reg DG68PUF with salesman Brian McWilliam. Returned later to collect it and trade in old Honda Jazz. Not possible as I had out of date Registration document. Hannah gave me number of DVLA to arrange new form be sent. Tel call very difficult due to loud music in showroom. Also true for all conversations there, worse due to wearing masks. I have good hearing but must be very hard for people with hearing problems. Could music not be reduced (preferably stopped) as adds nothing positive to experience? 28th Aug Brian phoned, offered to deliver car and take old car. I accepted. I had by then found I had a more up to date registration form. He phoned later saying Denise would deliver car instead. I asked if she could advise on car’s function. Assured me she could. Denise attended, very pleasant, helped as much as able but little knowledge of car’s function. More worryingly had no idea about and never dealt with registration forms. I informed her where to sign and what part to keep. If she is delivering new cars, she should be instructed about registration forms. She had also been given inaccurate paper work: The MOT history form was for a red Vauxhall reg DP68PUF. The Used Non-Qualifying Vehicle purchase invoice had not been signed by buyer. No car mats were included. 29th August Phoned Brian re mats, agreed to deliver them on 1st Sept and with correct paperwork. 1st Sept 4pm Phoned Peter Vardy to find out time Brian was coming but told his day off. 2nd Sept. Unable to start car? flat battery. Several unsuccessful calls to Peter Vardy and Brian’s mobile to inform him. Eventually Brian phoned early afternoon and said he would deal with it. Rayleen Kelly phoned. She’d contacted recovery company who phoned in evening and agreed to attend next morning. 3rd Sept Jump started car successfully and I drove 20 miles immediately and another 30miles later in the day to ensure it was fully recharged. Attempted to contact Brian both by Peter Vardy and Brian’s mobile throughout the day without success. Still require car mats and correct paperwork. 4th Sept After several phone calls to reach Brian, he eventually phoned to say he would deliver mats to me after 6pm. Attempted to drive car out of garage late afternoon but battery flat again. Phoned Brian 4.45 to inform him of problem. He said he would phone back in a ‘couple of seconds.’ Never did. Another member of staff delivered mats at 5.30. Tried to phone Brian’s mobile again 5.45 but not answering. 5th Sept Rayleen phoned and will arrange for recovery company to collect car again. For me this, still ongoing, experience has been very frustrating and I consider being handled badly by Brian who has been at times curt and dismissive as well as very difficult to contact. Other contacts at Peter Vardy have been polite and helpful. Your salesroom has a statement that your priority is customer satisfaction before car sales. I am very low on customer satisfaction at present.