I provided all the information I was required through budget but when I arrived in Mexico I was not allowed to use the car because I didn't have Mexican identification which was never told to me. I had to pay for transportation in Mexico in addition to the rental fee. They did not work with me at all. I was routed to Cartrawler who is refusing to refund me even though I never used the vehicle. They have told me to reach out to Budget to seek compensation when they are who Budget referred me to. Completely taking advantage of their power. Disgusting service and customer service