On May 20th, we made a reservation (PT802257950) through Easycar.com website (powered by CarTrawler) for a 7-seater car for the period 8-12 June 2022, in Porto/Portugal. On June 6th, we received a reminder of our booking with all the information about our car (that included 7 seats). When we arrived at the partner company to collect the car on the date and time scheduled, we were surprised with a 5-seater car, which did not meet our needs. At the time, the partner company’s employee explained that the company had informed EasyCar/CarTrawler that they did NOT have a 7-seater available. While we were, we made contact by telephone with EasyCar, who advised us to rent a car with the same features from the previous one from another company, so that we would be reimbursed, since the error was EasyCar/CarTrawler's responsibility. The orientation given by telephone was confirmed by the e-mail reproduced below, which was sent by EasyCar/CarTrawler at the same moment (Case number 01919609): “We are so sorry for the inconvenient caused by the no car availabilty. As discussed on the phone, you can rent car within the same category of car locally in the airport, and then you can send us a copy of the final invoice to this email in order to make the procedures of refund. I regret to hear that you experienced problems during the rental. I have escalated your query to our Customer Care department who will be in contact with you. I can assure you that they will make every effort to resolve this matter for you. We will aim to resolve your complaint within 20 working days from when it is created, but it can depend upon the type of problem and who the car rental supplier was.” Since the occurrence (almost THREE MONTHS later), we have continued to request the promised refund, which has NOT happened yet. Repeated contacts have been tried (by phone and e-mail), and EasyCar's answer is always the same: we have to wait. My concern is: how long do we have to wait to receive reimbursement for an expense caused by a mistake made by the company itself? p.s. In fact, on easycar.com the TrustPilot ratings shown on the home page are from CarTrawler and not EasyCar, which is MUCH lower. This practice by itself is bad faith.