Lost money and nerve!!! Booked a taxi transfer from hotel Augusti to Barcelona Airport on 30 January 2023 and paid for the ride in advance. But the cab never came to pick us up!!! We waited for 20 minites while calling the CARTAWLER “assistance desk”. The desk was not able to contact a driver too, so we had to catch another cab on the street and to pay extra in addition to the full price of CARTAWLER transfer service which was never delivered to us. After that I forwarded a claim to CARTAWLER with a view to get my money back. They replied that the consideration process takes 20 working days, however they never contacted me again. IT’S A SCAM!!!