Total SCAM, do not use them! I prepaid for a fully insured car, when i got there the rental company told me they didnt get any money from the Cartrawler and that because of this i need to leave a deposit. However this company (Europcar) takes only credit card, so no cash or debit card deposit. They issued me a confirmation that they didnt issue me a car and that i need to get the refund from Cartrawler. I contacted them and they told me oops, too bad we keep all of your money. So i got 0 refund and Europcar didnt get anything. Dont use them, you will get SCAMMED!