Would rather give 0 rating. First,the online modify booking doesn't work. Second, the phone service is bad, they hung up on me once and never went through once. Then when you do get customer service on the phone they cannot do anything you have to cancel. Cancelling clearly makes the payment you made lost because of cancellation policy. All I needed to do was move my time up an hour and no one could help. The only suggestion I got was to cancel and book again. This is a scam because per their policy you cannot cancel within 24 hours so them saying you have to cancel to get the booking changed is ridiculous!