I had run my Cart Trek into a ditch and quickly yanked it out thinking I had protected everything- since it was on the last hole I walked it in and then took it home to dry out. After a couple of weeks, it worked but not well. I went online to Cart Trek and they directed me to their website on what to check when you get your cart in the water. Amazing and I learned it was still wet in the battery and the main controller. That was Thursday morning, by Thursday afternoon, I had delivered the cart in-box to UPS for return to CartTrek. They got in on Monday, immeditately repaired it and returned it to me on Tuesday morning by Fedex. I got it back on Thursday and it was back on the course on Friday. Customer-friendly, amazingly supportive, and willing to go the extra mile. They are a FANTASTIC TEAM! (And on your side!)