Terrible way their policies are written. I bought a casetify case for my s21fe. After 14 months the sides of the case came unglued or unstuck and started bulging. The case had failed. I then bought another casetify case because i thought maybe I'm just unlucky. After 13 months the plastic sides came unglued or unstuck again and it failed. After reaching out to customer service, they couldn't help me reach a satisfactory outcome. They didn't admit how their products shouldn't only last barely over a year and the surprising thing is the cases both failed after their warranty period. I had also bought a casetify case around the time i bought my second case for my friend and he also had issues with the case, basically falling apart after just under 2 years. So they basically responded by saying oh well we are just enforcing the terms and conditions of the warranty. Well if they can't stand behind the quality of their cases then I'm going to write about it here so people know how bad the cases can be after barely a year of using it. They couldn't replace it because they discontinued manufacturing cases for samsung s21fe but if they really stand for the quality they should apologise and offer credits or a full refund. I won't be buying a casetify case again or recommending any of my friends or family to get one either. Shame for a company promoting how great the protection is for their cases. I mean i guess that's right if you only want to keep it for less than 2 years. The only thing good about the cases are the designs but you can find other companies with more integrity and better quality cases.