I purchased a few items from Casetify in September 2024. The order took 2 months to be shipped, and the package never actually made it to my doorstep. Casetify told me I had to deal with the shipping company (DHL) to obtain proof of shipment. (How a person can obtain proof of a shipment that never occurred is a philosophical question I won't bother getting into here...). Anyway, DHL never answered any of my emails, so that was a dead-end. Eventually, Casetify agreed to send me a replacement order. By the time they actually got around to packing my order, the items I'd wanted were no longer in inventory. Still they refused me a refund, so I changed my order to some items they did have in stock. Months later, Casetify e-mailed me to tell me my address was incorrect and they couldn't ship me anything. It's now January 2025 and I'm still fighting with them for a refund.