Received a robe as a Christmas gift. It was purchased more than 15 days before I opened it. It doesn’t fit, I don’t like the color, and I don’t like the fabric (was expecting a knit, not thin fabric). The store would not issue a refund, only an exchange: this is very unfortunate because they don’t carry my size and any of the 3 colors I would have chosen are unavailable and may not arrive for 4-8 weeks. Also, you cannot speak with a customer service rep: email only. I emailed back and forth for 2 days trying to get it sorted out. Then found out that I have to pay the shipping to exchange it for something I don’t really want! I would not recommend this business.