The quality of the item, although not conforming with my order, was great. The customer service in dealing with my non-conforming order earns this vendor one star. I ordered the cashmere blanket set. This was a gift, so rather than take advantage of the free shipping, I paid $26 for two day shipping. The item arrived in two days as expected-but without the sleep mask. The solution seemed fairly easy (as mistakes happen)- I needed the vendor to overnight ship a mask. The vendor said they would not do that and offered (I) a $30 credit back or (ii) I could mail the incomplete set back to the vendor and they’d send a replacement. Clearly neither of these options would cure the non-conformance within the expedited shipping window, so I asked for the $30 to buy a mask from a vendor that would ship a mask overnight and a refund of the $26 expedited shipping cost I had paid for the incomplete blanket set. After all, FedEx did their job; the vendor just failed to send me what I ordered. They said ‘no’. In the end, I accepted the $30 credit back, had to pay the $26 for rush shipment for an incomplete order, bought a mask from another vendor for $52 and paid $37 to overnight ship the mask to me to present this as a gift on time. I’m a reasonable consumer. I can accept the accidents and errors in dealings with others, but when you make a mistake, a 5 star vendor remediates in a reasonable manner. Not this vendor on this occasion. One star.