Your products are very nice - soft cashmere. However, you replaced the coat order I returned with specifically the WRONG coat on-purpose, claiming you were sorry i wasn't happy with it! What kind of a response is this? I had no intention of buying the coat that didn't have raglan sleeves that you sent me. And still - the original return (too small) I had to pay for the postage - almost $80.00. And when I returned this 2nd one way back in mid-November, it took till 16 December for you to refund my account. You treated me as if you were doing ME a favour rather than the other way around. Very disappointed - your site was the only place where I found a raglan sleeve cashmere coat, and I was sad not to have found the right size for me. But you never even offered to let me know when more would be in-stock. Very disappointed indeed.