Please do not trust your money with this bank. You will regret it. Please read my previous experiences however in addition to that i had a payment sent to them for £1762.00 and I rang to say I want the payment sent back on the Friday. I called the following Monday that had not been done and the operative gave conflicting information to the colleague on Monday. One said it had to be with them for 24 hours and the other 48 but it had already been with them anyway for that amount. It is Wednesday and the payment still has not been sent back. I can not stress enough how incompetent these people are. Look at the Google reviews. I have contacted the FCA today to investigate this bank.