To whom it may concern. They have not sent me anything and refuse to email. I have asked for all subject accesss requests for all the calls to be sent to me and that was on the 18th of May and that has not happened. I asked for the proof that the money sent by camhs professionals has been sent back to me and i have not received it. They refused to email me. The account was requested to be closed after the money has been sent back on 2nd of may and this still has not happened. I rang today and there is still no update on that account. Calum the manager refused to speak to me. I previously spoke to Holly and Adam who are both managers. Holly said that she was going to send it back and close the account but has not. When you ring they say they csn give you any information and they can not access the department that can. I have complained to the financial ombudsman but not hurd back as of yet. I have also filed a complaint with resolver. £1762.00 is still missing cashplus end and nobody there can give answers. Everyone i have spoken to is incompetent. I have sent letters to the financial conduct authority to ask them to investigate. 1st formations customer care said they will look into and looked at all the bad reviews. Google reviews is 2.3. They are looking at withdrawing affilation because it looks bad on them. They respond to the comments but no one has ever contacted me.