Fraudsters. This bank is hold £1762.00 that was requested ro be sent and they said that they have sent it back. The sender has also requested the money to be sent back. I spoke to managers Adam and Holly who said that they were going to do this but they lied i checked with camhs professionals today who said the money has not been sent back and i have not received any of the proof. There is an active complaint with resolver and financial ombudsman, reference number is PNX-4766939-C6T6. I have asked for accout to be colsed 8 times and with 2 managers. I rang Sara today who was also rude and puts you on hold without even telling you. The account is still open and no news or proof of the £1762 .00 that has gone missing and they can provide proof that they sent it back. The sender is able to provide proof it was recievied and i have recording s that it was received. It has gone missing their end. It is literally the most helpful bank in the world. Everything takes a month plus to do. I spoke to the police about the missing money but they said we have to wait for the financial ombudsman to investigate first. Date of experience: 23 May 2023