Please Be Aware - READ THEIR REVIEWS CLOSELY It seems from Twitter, Trust Pilot and Google reviews the common occurance is: 1. Open account issue cards give online access via App. 2. Request further info / ID and lock the account / Cards / and App access. 3. Customer Services are powerless to help, though are decent to speak to 70 percent of the time, they will tell you its with another team. 4. Wait several months and if you are lucky you will get access again. 5. THIS IS NOT AN ISOLATED CASE. CHECK THEIR REVIEWS. You will have zero access, help or empathy from them. Be assured of that. I finally got access here is my last e-mail into the abyss of their complaints e-mail system: Now please CLOSE THE ACCOUNT, I have withdrawn my funds. I will not accept or pay any charges you may add in future. I see that you do this same tactic to many people and cause a lot of unnecessary suffering and stress. We have monitored all the Twitter complaints, Trustpilot and Google complain reviews and I can only hope, for the good of other potential victims, the existing petition against you is successful. I will now pursue compensation for the distress your organisation has caused futhermore have contacted BBC Radio 4 - You and Yours Team who will hopefully investigate Cashplus Bank AKA - Advanced Payment Solutions Ltd. I see many people have written to Martin Lewis also regarding your tactics. I will no doubt get a (probably automated) Cashplus response detailing some legislation they hide behind. Be warned people, please be warned.