Pretty good products, but for the expense you’d assume great service and deliveries. However, deliveries take forever, they are really difficult to contact and do not often reply to customer service emails, are inflexible with simple gift messages to be incorporated into packages, and the message option on their site is dysfunctional. And this all applies even when your orders are $500-$1000. Most ridiculous is that for orders of multiple products you are intending to be sent as a gift, they wont even ship them together so the gift can’t be received at all once. This has happened multiple times, and you’d think I’d learn my lesson to not shop with them... But my grace does have a limit, especially with multiple $500-$1000 orders, so I WILL NEVER SHOP HERE AGAIN! And will be describing my experience with this horrible company all over review- and social-media platforms. I strongly recommend you shop at whiskybase or other competitors instead. Update 3/20/24: Caskcartel tried making it up to me in saying “both of your items will be redirected to our Concierge Access Point, where they will be consolidated and shipped together as originally intended, complete with the gift note you provided.” and offered me some funds towards my next purchase. So, if/when the products are delivered together in the way originally intended when purchased, I will happily remove this entire review. Till then though, it stays up. But it does seem that the company is attempting to make up for the issues. Updates to come either way