To begin with, I was invited to provide a review of Cass Brothers via email: Dear Lisa, You have recently made a purchase from Cass Brothers. Please help us improve our customer satisfaction by writing a quick review. Sadly, they go it wrong, as my name is Bob. Anyway, I had to chase up Cass Brothers to see where my online order was up to (prepaid) - After I chased it up, I discovered it was not in stock and needed to be ordered from the supplier. That's OK, it would have been nice to have had this communicated to me (finally 5 days later). And finally the delivery, Allied Express. Well, I had 5 different delivery dates provided. It finally arrived!! BTW, this is the 3rd delivery issue I've had with Allied. Sadly the vendor (in this case Cass Brothers) chooses the delivery company. Bob