You only sent one postal reminder - no follow-up. I spent 20 minutes, on 2 separate calls, listening to your moronic music while nobody answered the phone. Eventually I found a different number on the website and got answered within a minute, very satisfactorily, by someone called Ben (I think). I then tried to find out how to register my house insurance for online action, specifically in the hope of linking it to my car insurance which I had previously registered. This involved talking to 3 different people, and I'm still not sure if I got the right advice.