Good service except that it took three phone calls before the correct documentation was sent to confirm that the policy had been renewed in February 2016, by a credit card payment over the phone, to cover the following twelve months. This was frustrating as I renew the policy on behalf of my elderly father, who understandably wishes to see the documentation confirming that he has the cover he requires. I understand that the problem was due to Castle Cover migrating to a new computer system. However, full and comprehensive acceptance testing should have been carried out prior to implementation.