Although I ordered this product on a Bank Holiday, it was processed the very next morning. I was notified by e-mail and again a day later when the product was being shipped. It arrived within 4-5 days of being ordered as promised despite the Bank Holiday. The service was fast, efficient and the product reached me in excellent order. My only niggle would be that I was not informed which day it was going to be delivered nor a time although perhaps I could have tracked the order online? I had a very busy week at work and in my homelife so didn't have time to chase this up, but as it arrived within the initial designated time frame anyway and I was in for delivery this wasn't really an issue. Just thought I would mention it to help improve an already great service! Thank you