Unfortunately did not have a good experience with Cat in a Flat. I went into it feeling confident things were going to go well and I wish I could say we had had a good experience. I found a sitter with 5 star reviews, read through them, thought I'd done my due diligence. However, we had an issue with our sitter not replying to communication for hours/days while we waited in for her to come over and meet us and our cats (as we were meant to do before we went away). We would then eventually get a message late in the day that she couldn't come, so we'd organise another day, same thing would happen. I contacted Cat in a flat because we were at a loss what to do and even thought we would have to cancel our trip because of this. They took weeks to reply saying they would investigate. I replied and then it was another few weeks before I got a snooty, condescending email turning everything round on me. One part was worded patronisingly, but basically saying I should have contacted them as soon as I had an issue - which I did. By the time they replied we'd had to find another sitter at short notice and had already been away. Would never use again.