After years of positive experiences with them, I am today forced to write a bad review and warn my fellow cat owners. I booked a cat sitter for the Xmas period and I had then to extend the booking. The website tells you that, in order to do soy, you have to cancel the original booking and make a new one. When I did that, I was charged £90 as a late cancellation fee, despite me immediately booking again the exact same cat sitter for a longer period. Once I realised the problem I tried to undo my original booking cancellation and asked the cat sitter to decline it instead, which they did. The booking was noe showing a £0 fee and I moved on, only to find out they still charged me the £90. I now find myself very stressed that recovering my money will not be easy and will take time, and I am genuinely flagstabbered that such a non transparent process is allowed.