As an pet owner it's very alarming, totally disheartened and extremely stressful. This platform has nothing positive at all you either have sitter that don't respond, sitters who agree to sit than change there mind, sitters that want you to book away from Cat In Flat and charge extra. As an ex pet sitter this is totally unacceptable, you need to be reliable, trustworthy and will to accept the job and routines of each animals and there needs at the price agreed. Not only is disheartening, but also causes unnecessary stress and worry for the owner which no owner wants or should face. Owners want reliable trustworthy and truthful sitters and this platform cannot offer this at all. There are some genuine sitters but unfortunately not many! As a owner and Ex sitter I would advise against using any of these Platforms use registered pet sitting companies that can guarantee you will have a sitter. Instead of being left wondering if you the sitter is going to turn up or cancel on you or going to charge you extra. The customer service is very slow and there is no contact number in emergency! With the unreliable platform of sitter and customer service respond, the fact you can't call customer service isn't worth booking through the app at all. Play to safe book with company least you are provided a guaranteed sitter, able to talk to someone in customer service in event of an emergency (not have to wait days for response via email only), and sitter are vetted, genuine do have experience and you pay only want is agreed and no more. AVOID you will just be left disheartened!