First issue was day 1 , travelled to York to view the motorhome they said they had in stock. Arrived to find it was at Catterick not York and the sales guy was incredibly rude. Travelled a further 150 miles to Catterick to view it. They were clearly rushing me as they wanted to close. I placed an order for a new Motorhome with Auto gearbox as the one they had was manual. Waited 4 Months , no correspondence from them at all. Motorhome finally arrived but it had a Manual gearbox not automatic !!! I agreed to buy it as I was now getting desperate . They refused to allow me to collect it on the day I needed it because they didn't open that day ! Collection day !!!!!! This Motorhome was scratched, dirty, had no fuel in , was meant to be a full tank as compensation. No gas . Privacy room missing, No number plates. I arrived at 10am to collect it and left at 4pm! . I had to ask for a drink as none was offered. Eventually with reluctance I accepted it . The following day I drove 450miles to my new destination. Half way there the cruise control stalk fell off ! First gas canister ran out within 2 days , second one I took to the suppliers before using it and they told me it was only 20% full ,
This company have the worst customer service I have ever experienced . They all need to go on a customer service course . I gave them £70k , I was treated with absolutely no respect and wish I had listened to my instincts and gone elsewhere.
I have complained to them but a waste of time .
3 years ago
Catterick Caravans has a
1.5
average rating
from
8
reviews
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