After my car broke down on 6th October, which I purchased on 1st. September, I received neither apology nor sympathy from Cawdor. The only thing the Service Manager was concerned about was that I hadn't received a printed report about the breakdown from the AA mechanic. I arranged for this the next day. I tried to get help initially by pressing the red OnStar button. However I was told no help was forthcoming as the car was not registered with OnStar. I was not informed that I had to register the car by Cawdor. I was pleased with the help the AA provided as they managed to get the car working & I was able to get home. At least I was able to phone Cawdor & obtain the AA number. I could not get a courtesy car until the following Wednesday. The car I received was an Astra which was in dire need of valeting. It was dirty inside & smelled. Altogether not a very good all round experience with Cawdor,