I requested a Gold check on a 1973 Mercedes which came up with a lot of the basic info about the vehicle missing. It did have the number of previous owners, whether there was outstanding finance or accident claims etc but engine specs, fuel type, transmission etc just weren't there. It had the last 3 MOTs but any before that were also missing so I was unable to verify mileage. I emailed the company to express my disappointment and, to their credit, they were quick to respond. My complaint was taken up by Tom, one of the directors of the company, who explained that they do sometimes have this problem with older vehicles. He apologised for the inconvenience and issued a full refund. I have averaged my score to 3 stars - 1 for product quality in my case and 5 for customer service. I would probably use them again but only for more modern vehicles.