I bought some hard drives on the 22nd (in stock at the time and 2 days delivery) I have left Christmas pass because everyone deserves a break but when I asked for updates between Christmas and new year I was told by the customer service that they would "open a ticket" and get back to me - so first of all it means they customer service can't even check the status of an order what kind of customer service is that !?!?1 utterly useless... Anyways I've left a couple of day pass and still no one got back to me with an update, I went on the drives's page and found out that they were out of stock. So I decided to not bother with this company that 1) lie about the stock at the time of order. and 2) don't event bother take the time to update the customer about it, even when they took the initiative to contact them first! I then called them and asked them a refund on the phone. 2 days later my order was still showing as "ready to dispatch" and I received no refunds. I then decided to use the chat so I can have a copy of the transcript this time - again the customer service are utterly useless as they can't even cancel the order ! They are again opening a ticket (into their ticketing system that no-one even read) it's 2 days later again and still the order has not moved. Still "ready to dispatch" and still not refunded after I asked them 3 times via phone, chat and email... I'm a business customer with a previously ok experience with their services, but I will 100% not use them ever again.