Beyond annoyed at the moment, it is looking like this could end up becoming a chargeback situation. Bought a 3D printer from CCL before christmas as it was on offer. Opened it up when Garden office had been built approx 8 weeks later and all looked ok. Built the printer andthen tried to use it and no matter what got a fault about nozzle temp. I contacted CCL who told me to email "BOX" their sister company for support. I emailed them and got 1 reply asking if cables were damaged. When I said they were not and the printer was new and had never worked they did not reply again. I went back to CCL who tried to fob me off with BOX again. I informed the guy on the phone that my purchase was from CCL and not box and they needed to deal with it. After informing them I am aware of my rights and the CRA they arranged a collection via DPD. It was collected the next day and delivered to them on the Friday with proof (tracking). Not until the following Monday did I get an email stating they had received it. This is the only email I have gotten. After trying to call several times I ended up emailing complaints to get somebody called "Theo" back in touch basically ignoring my complaint saying its being looked at. Once I pointed out the delay he refused to accept that they got it the previous week saying it was not true. Stated the printer will be sent from them to "BOX" and they would try to fix it. Would not give me any information about timescales or process. He claimed the moment the return was raised I was sent an email outlining all of this. I explained no email had been received and that once again I know it arrived with them the week previous. I was then "offered" for the email to be resent and again told I was wrong about the delivery date. I replied asking for the email to be resent and offered screenshot proof from DPD that the printer was indeed received the week previously. This is when radio silence began. No replies to emails now, no calls answered and live chat just say to email and they cant help. I am down a printer, my money and just being ignored. Luckily I paid with mastercard so this offers me some protection should they carry on ignoring me. I am also lucky enough to have recorded my calls etc with CCL so I am now considering how to proceed with this. Be aware people, they are certianly not what they were before they were sold in 2021.