I recently ordered an NZXT H7 Flow computer case from CCL Computers. The case itself looks fantastic and met my expectations in terms of quality. However, my experience took a turn when I realized that the RGB LED Controller, which was supposed to be included according to the product description, was missing from my order. Customer Service: After reporting the issue to CCL Computers, the response time was initially slow, taking over a week to get a reply. When I did get a response, they acknowledged the issue but have yet to resolve it. The issue is still outstanding, even after multiple email exchanges. Legal Responsibility: CCL Computers suggested that I contact the manufacturer to obtain the missing part. However, according to the UK Consumer Rights Act 2015, the seller is responsible for providing goods as described, fit for purpose, and of satisfactory quality. The onus to resolve the issue lies with CCL Computers, not with the manufacturer or myself as the customer. Final Thoughts: While the product itself was satisfactory, the missing component and the lack of effective customer service to resolve the issue have marred my overall experience. I am now considering taking legal action to get this matter resolved. Buyers should be aware of these potential pitfalls when ordering from this company.