Poor after-sales service. My motherboard Gigabyte Aours, which I purchased from CCL under a year ago (so still on warranty), failed when I tried to update my bios following Gigabyte's official process/software. After that my PC didn't boot up to bios, instead just went through on/off loops. I contacted CCL about this, and they asked me to send it to them using pre-paid label. To my surprise, I was told that the motherboard needs to go through 5 days of checks at CCL and then once confirmed faulty they will send it to manufacturer for further ~4 weeks of checks. When I said it's unreasonable to expect me to wait for over a month to get this sorted (in particular considering I work from home) I was told it's the way it is and that it's been too long (??!!) to offer a swap or a quicker alternative solution. This was confirmed by 2 different people at CCL. Just for comparison, when my GPU failed a few years ago (was also on warranty) I simply returned it to Scan computers who confirmed it's faulty and sent me back a new one within a couple of days. Great service which understands that customers want minimum disruption and waiting times. With so many retailers around it's the "little" things that count like customer service and after-sales service which you will need when things go wrong...clearly CCL has no clue about any of this. Needless to say, I will not be purchasing from CCL ever again.