I had an issue with a keyboard I purchased from CCL (the keyboard would frequently not detect input) . Attempted an RMA, which was refused because of 'water damage'. I was confident this was not the case, so I quiried it. Their response was that there was some 'residue' (i assume this is a smudge on a keycap) . Which 'could' indicate water damage. They did not mention the lack of input detection. They simply looked for an excuse not to undego the RMA and pinned an issue on an entirley false basis, they did not ask thoroughly whay the issue was. The issue I was having could not be the result of water damage (the issue has reoccured intermittently for over a year. I do not believe the technition even recognised the problem (it was 'working' just before 8 sent it). They issue clearly stems from the way they appoach RMA's, they assume you are trying to take advantage (and go through the hassel of an RMA just for a glorified cleaning?) Rather than assuming they have sent a faulty product