Superb Ice Cream and we have been buying it regularly but customer service is non existent which is very disappointing. Our second to last order arrived a day later than it should and the contents were soft but we accepted it. The last order didn't arrive at all. Wrote in total 4 emails and Cecily's hasn't replied once. They did resend the order without checking we were able to take it when they sent it plus there was substitutes with no apology. Not the way to run any business. Still no word from them so I am reluctantly writing this review as I find their ice cream superb, especially as there is no refined sugar in them. Cecily please improve customer service.