There is a customer service lady operator named Nara (should be from the postpaid department) who should really consider changing her type of work. She does not has the correct attitude as a customer service provider. I am having issue with an outstanding bill, where I believed Celcom wrongly charged me. I've been making numerous calls to Celcom, none of the staffs could help with my request of checking the bill breakdown and details (to prove that Celcom charged correctly). Nonetheless, all of them tried to provide alternatives to help me. However, when I called today (8th of July, 2023, around 1.40pm), this lady, not only she sounded very dull and passive, but when I asked her what should I do, she quit offering help. Here's our conversation: Her: I can't help you check the bill breakdown because this is from the past. (I don't remember it exactly but it more or less means this way) Me: What should I do then? I ported out in January, but the bill is for Feb to March. Her: Miss, just pay the bill. Me: Sorry, you are asking me to pay a bill which I know I didn't subscribe to? Her: Yes, just pay the bill. The case is still ongoing because none of the staffs I have spoken to could solve it immediately. One said it is a technical issue and has sent it to the IT department, and will get back to me in 3 days. But it's been 2-3 weeks now and I am still being harassed with the Finder messages and calls every 2 days. At this point I am seriously considering changing to another telco company.