Cerebral seemed to be a very convenient and cost-efficient option for me, almost too good to be true. My therapist, Stephanie Walker, was wonderful and tons of help, the virtual visits were great for my busy schedule. My first prescriber however, made me feel rushed, ignored, and invalidated. For example, I was talking about how the increased dose of my medication was causing me panic attacks, and she spoke over me about wanting to increase the dose. I spoke up again, and repeated it was giving me panic attacks, so I am splitting them in half to take at separate times, which seems to be working. She would often misgender me and deadname me as well, making lighthearted yet vaguely sexist jokes, like girls needing to count with their fingers when I was struggling to do some mental math. I changed prescribers after trying to give the benefit of doubt, then was told that with my dissociative symptoms and mentioning my previous psychiatrist suspecting DID, I could no longer be seen with her or be prescribed meds through Cerebral, because I need in-person care. Which I can partially understand, but the fact that I had no warning for this was incredibly upsetting and panic inducing. I already struggle to coordinate so many appointments with my other doctors, so this was incredibly overwhelming and threw me into a depressive episode. She had told me that my therapist should still be able to see me, which apparently was not true. There were also issues with billing, along with general communication with my care team. I was not told about costs per appointment until I saw that my insurance had processed all the visits at once to be taken from my account; I was only aware of the monthly cost at this time. I contacted Cerebral about this, as I certainly could not afford the $300 or so in appointment bills right now, and with some bargaining set up a barely affordable payment plan. And then the full amount was automatically taken from my account, putting me about $200 in the negative plus an overdraft fee. This was eventually resolved, though I haven't heard back about Cerebral having the strike taken off my bank account. So yes, Cerebral was too good to be true.