I have had so many problems with lack of Communication from the staff and boiler men just turning up without Notification as the staff said they were going to call when he was available, I then leave it with having no hot water as a family and my young grand child staying more calls to see what's happening.. Imade a complaint after having to chase so many phones when they say we will call you back 3 days later 2 days later im calling them once again. I asked to make a complaint to the appropriate person but no they don't have no one so I get passed over and spoke to a guy who was very apologetic and said in a good will he would reduce my invoice when I receive them. I then receive invoices which they decide to charge me even more than their quote and for extra parts for the day after the boiler had a service and still NO hot water 4 days passed now no shower.. I call again to find out NO ONE know the guy I was passed over to.... I soon had a call from them when I cancelled the direct debt, although I did inform them I was doing this until the man had sorted my bills after all the stress and incapability of his staff... but once again the credit team did not know of this... then a young lady yesterday said her Manager would call me. and as I expected NO CALL. as a customer the services they provide is absolutely appalling... This have caused so much street on my health and a very high phone bill !!!!!!!! I bought a watchman of them and someone was going to call me to explain why it show 800 litres when I had a 1000 delivered.. I have had 2 calls in the last two weeks sorting this matter out... 1 to tell the price of a watchman and 2 for the direct debt being cancelled.. I am waiting to hear from citizens advice.