Absolute SCAM company avoid at all cost, they now hide behind the name Homefuels Direct who they recently bought out. The driver from Certas arrived outside of the advised time slot and left my property gates wide open so that my tank was in full view of the passing traffic whilst no one was at home amazingly the oil wasn’t stollen but that was probably because there wasn’t enough in the tank the driver had refused to deliver the oil as he classed my tank as an unsafe installation, I contacted the company and informed them the tank had only just received its annual inspection by a OFTEC registered engineer who said it was fine, I contacted the engineer and they kindly checked it again free of charge and have confirmed in writing the installation is safe, all of this has been communicated to the company and they won’t budge and have said there driver is an expert even though they have confirmed the driver is not a OFTEC registered engineer so how they think the drivers technical knowledge can exceed that of my registered engineer astounds me. I have asked for my money back which is nearly £900 and after two weeks I still don’t have it back to enable me to buy fuel elsewhere. Absolutely shocking company I honestly believe they are operating as a scam, avoid at all costs
2 years ago
Certas Energy has a
1.3
average rating
from
144
reviews
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