Infuriating and frustrating experience with this company. I arrived home on 26th October, having been promised an oil delivery by 21st, only to find a note through my letterbox saying oil had not been delivered and I was an “unsafe stop – no delivery until issue rectified”. The tank condition was ticked on the check list and there was a note under “description of defect” saying “spilt tank in a few paces”. ( I took this to mean “split” not “spilt”) New tank needed for further deliveries. Photos taken.” I inspected the tank, together with a carpenter and stonemason who were working at my house. None of us could see the slightest damage, split or anything remotely resembling damage or deterioration. The tank looked exactly the same as it had during the 6 years Certas has been regularly delivering to me. I called the 0345 number listed in the accompanying wallet that came through the door. I explained and asked the person who took the call to tell me what he saw in the photos, as this was a complete mystery. He looked at the many(apparently) photos and said he couldn’t actually see very much as they were so blurred, there was nothing allowing him to identify that it was my oil tank, but that there was one photo showing a scratch, but up very close, so it could have been anywhere on any oil tank. There are absolutely no scratches on my oil tank! I asked him to forward the pictures to me so I could see what they showed, but was told he could not but would have head office call me back to get to the bottom of this with me. This would be immediately as it was an emergency issue. Needless to say no phone call was forthcoming, and I phoned again only to be given the same assurance that the appropriate team would contact me and discuss the situation. Still waiting for their contact attempt! I will not be ordering from this company again. In the meantime I have sent in my own photos of my oil tank and I fully expect that they will go straight in the digital bin. After all why complicate matters with the truth? This is completely unacceptable. Apparently a tanker driver can report a fault which is disputed, is unsubstantiated by reliable evidence, only by unidentifiable photos which are kept secret so they cannot be contested in an open environment. Then on this spurious basis a red flag can be put on an oil tank so that oil cannot be delivered.