Wish there was an option for negative stars. This company should be prosecuted for the total lack of customer care. How I wish I had read the reviews before placing my order. Like other customers I have spent a cold Christmas with a mix of elderly and baby guests in the house. My delivery, promised for 19th December at the latest, did not arrive. I phoned repeatedly and received just numerous case references and then further emails telling me that the cases could not be resolved. Of the six promises that they would call me back not one call was received. If it was possible to prosecute them for appalling service I would happily do it. Payment for the oil was made when the order was placed and the phone line has not been available today for me to request a refund. I am a pensioner and need to know I will get the refund before I can place an order with an alternative supplier. To cap it all on the delivery tracking "service" the order is marked as delivered!